We are a small business, we are not a huge factory store, nor are we a large retail distribution outlet like SharperImage or Lands End. We are a small company and as a result we can usually provide better service than a large faceless giant retailer. We are not perfect, but we always promise our best service if there is ever a problem or concern we will put forth the effort to contact you the same work day we find out about the problem, not weeks later, after you call asking about your product. We have a 24 hour toll free telephone line, but we use an answering service after hours and our toll free number is not staffed by us after hours, so call during business hours 10AM - 4PM EST to speak with a knowledgeable person. We have spent considerable time and effort to make our online interface attractive and user friendly. However, in the event you have difficulty our toll free number is clearly posted on nearly every page. Please call us with questions. We offer fully insured ground shipping and fair rates on express and overnight shipping. Shipping prices are clearly posted on the order form before you send your order no surprises.

Address: PO Box 76 Charlottesville, VA 22902-0076 USA
Telephone: (800) 910-8970
Website: http://www.watchcases.com/